Our expertise enables those involved in aeronautical maintenance (MRO/MCO) to meet the human and technical challenges that are essential to guaranteeing safety and reliability.
By employing a systemic, user-centred approach, we support teams in tackling major challenges such as the shortage of skilled labour, while encouraging ongoing training to adapt to new technologies.
Our services cover the entire life cycle of an aircraft, with particular attention paid to managing technician fatigue and stress, as well as the transfer of knowledge between generations, guaranteeing solutions tailored to the specific needs of each aeronautical activity (design, maintenance, airport operations).
We enable our customers to capture the needs and problems encountered by maintenance stakeholders (operators, managers, decision-makers, trainers, learners, etc.), and also to propose, test and support these stakeholders in implementing solutions that meet safety, performance and reliability requirements.
Our team is at the heart of the preparations for 4.0/future maintenance. It is able to study innovative solutions and test their applicability using a user-centred approach. In this way, we ensure that these innovative solutions will be used, usable and accepted by end-users.
We analyse operational activities to identify concrete human factors issues and design opportunities. We accelerate research into human performance (stress, workload, fatigue, etc.) through our own R&D.
We develop innovative concepts focusing on operational performance. Whether it's innovative operational concepts or intuitive man-machine interfaces, we approach the entire design cycle by putting people at the heart of the process. heart of the issue (appropriation, use, adoption, etc.).
During the design cycle, we iteratively validate solutions using rigorous methodologies that reproduce representative operational tasks. This ensures that the final solutions are effective, particularly when special or non-nominal cases arise.
Behind PART 145 certification lie the human challenges that are essential to the success of the process.
Investing in expertise in Organisational and Human Factors (OHF) is a key lever for guaranteeing the compliance and quality of MRO/MCO operations.
Qualification
PART 145 requires qualified and licensed personnel (e.g. PART 66). Ongoing training is essential to maintain this expertise and ensure safety.
Procedures
Clear procedures and a quality system must be mastered by everyone. FOH expertise reinforces their application and reduces human error.
Support
Technical documents must be accessible and up to date. Strict management is necessary to guarantee the traceability and efficiency of operations.
A well-structured human factors programme helps to understand and reduce the occurrence of human error.
By taking into account the physiological, cognitive and physical limitations of workers, a human factors programme optimises the efficiency and productivity of teams.
As part of EASA Part 145 certification, maintenance organisations must demonstrate rigorous integration of human factors.
As part of maintenance, repair and overhaul (MRO) operations, continuous improvement plays a key role in ensuring optimum performance, cost reduction and safety:
Integrating human factors into the MRO enables us to guarantee the safety and reliability of operations by identifying needs and supporting compliance:
In complex MRO environments, knowledge management is essential to ensure operational continuity and regulatory compliance:
In our study of risk perception within aircraft maintenance teams, we explored how mechanics deal with risk on a daily basis. This research sheds light on how they make decisions when faced with complex and sometimes unpredictable situations, taking account of the operating context.
An approach based on real practices
By studying behaviour in the field, we identify critical points and propose concrete solutions to improve performance in complete safety. Our methods provide risk assessment tools tailored to actual situations, strengthening the ability of MRO teams to anticipate and manage risks. effective risk management.
By integrating the results of these analyses, we design training programmes and technological solutions in synergy with the reality of operations, making processes fluid and safe while complying with standards such as EASA Part-145.
Since 2017, we have been helping a major European aircraft manufacturer to integrate human factors and ergonomics applied to maintenance. Our work covers both day-to-day maintenance operations and research and technology (R&T) projects.
Optimising maintenance processes
Our expertise in Human Factors and Ergonomics helps to optimise maintenance processes by minimising human error and improving team efficiency. This approach makes it possible to integrate the needs of mechanics, In this way, we are able to take account of operational constraints and regulatory requirements, such as EASA Part-145, to ensure safer and more efficient operations.
A tangible impact on operations
We have helped design tools and methods to better anticipate and manage the risks associated with human factors. Whether it's for specific studies or support for research projects, our expertise can be adapted to the needs of the manufacturer to meet the complexity of the challenges encountered.
Our MRO expertise helps our customers to anticipate and facilitate the transformation of maintenance activities in the face of the emergence of new technologies and the arrival of new generations of mechanics. The integration of sustainable energy and increasingly communicative systems is transforming day-to-day maintenance operations.
Supporting the transformation of maintenance activities
We help organisations to train mechanics and put in place tools and solutions to help them adapt to change, while improving the performance and operational safety of their fleets in a constantly evolving aeronautical environment.
Capture
Identify the needs and problems of front-line operators through field observation.
Treat
Process the data and formulate recommendations to meet the needs identified.
Anticipate
Having the means to project the associated future challenges and the means to meet them.
Find out how we can transform your maintenance operations
by fully integrating organisational and human factors!
