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RATP

Ergonomics of supervisory workstations

Need

Human Design Group is specifying the ergonomics of a workstation designed to supervise and manage equipment in underground stations (SYMPHONIE).

  • Modernise the management and supervision of equipment (escalators, gantries, ventilation, fire detection, etc.) in metro stations by integrating new IT tools into existing workstations (information desks and ticket offices);
  • Design a new supervision console incorporating the latest technical features required by RATP and compatible with the existing environment;
  • Rethinking’workstation ergonomics to integrate the new SYMPHONIE supervision console and optimise its use in relation to its environment and the operator's operational requirements.
CustomerRATP
SectorTransport
ProjectWorkstation ergonomics

Intervention

  • Carry out an immersion study (interviews, business analysis and site visits) at existing counters and outlets (120 premises) in order to :
    • Gather operational requirements from agents in terms of workstation ergonomics ;
    • Formalise feedback on the different configurations of the’workstation ergonomics and identify areas for improvement and strengths to be maintained;
    • Carry out architectural surveys of existing premises to identify technical constraints to integrating SYMPHONIE equipment
  • Drawing up a reference framework for the specification and integration of the future supervision console, based on existing standards in terms of’workstation ergonomics and specific operational needs;
  • Specify the’workstation ergonomics dedicated to supervision (SYMPHONIE), at the level of the Dossier de Consultation des Entreprises (DCE), and demonstrate that ergonomics have been properly taken into account by tracing the design choices made during the project.
RATP : logo

Results

  • Drawing up a map (grouped by family) of information desks and counters in the metro stations concerned, with regard to the changes in terms of’workstation ergonomics necessary to integrate SYMPHONIE.
  • Provision of a detailed technical specification (with ergonomic justification) for the future SYMPHONIE supervision console and its integration into existing workstations.