Did you know that every year your company loses tens of thousands or even millions of euros through invisible costs? These unidentified expenses are the result of human error, sub-optimal organisation, poorly used tools or high staff turnover. Yet these losses are not inevitable.
Companies have always sought to optimise their performance by cutting costs. Yet a significant proportion of financial losses are not directly reflected in the balance sheet. These invisible costs - the hidden costs - result from organisational dysfunction, productivity losses, poor coordination or under-utilisation of in-house skills.
It was in the 1970s that Professor Henri Savall and his team at ISEOR (Institut de Socio-Économie des Entreprises et des Organisations) developed the hidden cost-performance method. Their research was based on a striking observation: by studying 1,854 companies over several decades, they demonstrated that a large proportion of operating costs were neither measured nor controlled by conventional accounting tools.
Together with Henri Savall and ISEOR, Laurent Cappelletti has helped to develop and structure this approach by integrating it into modern management and performance control practices. His work has made it possible to objectify the impact of hidden costs even further and to refine the methods for transforming them into measurable, actionable gains.
«Hidden costs can be reduced quite easily to the extent that
from 35 % to 55 % thanks to appropriate tools and processes.»
Human design Group builds on these advances to offer concrete, operational solutions, integrating human factors and ergonomics into the analysis of hidden costs.
Ergonomics and human factors engineering thus enable our clients to analyse performance objectively, optimise it and uncover unexpected sources of value and previously unrecognised self-financing capabilities.
The hidden costs method is based on a rigorous scientific approach, using field observations and advanced diagnostic tools. It enables :
Today, this approach is used in sectors as varied as industry, health, services and public administration. Not only does it improve the profitability of companies, it also enhances the quality of working life and optimises internal processes.
Hidden costs don't appear in conventional financial tables, but they have a direct impact on your profitability and competitiveness. They take different forms:
Ergonomics and Human Factors Engineering provide a practical solution to this challenge.
The aim is simple: to transform these invisible losses into measurable gains and strategic opportunities.
According to studies conducted by Laurent Cappelletti (CNAM / Lirsa) on thousands of companies, one euro invested in improving human factors engineering generates up to €4 return on investment, by reducing hidden costs and optimising team efficiency.
By incorporating these improvements into the design of your tools, spaces and processes, you can maximise the profitability and sustainability of your organisation.
«1 well invested in management quality yields 4 euros on average,
quality of life at work».»
Don't let hidden costs hold back your growth and competitiveness.
Contact our experts today for a personalised diagnostic and find out how to optimise your performance while improving the experience of your employees.
