Inspection filtering & eye tracking

The aim is to provide concrete lessons on two major levers:

• Improving hit rates for illicit objects.
• Objective sizing of shift times on imaging workstations to prevent cognitive fatigue.
• Understanding the determinants of activity to identify the most effective visual strategies.

Under the aegis of our research laboratory CRIHS (Centre de Recherche et d'Innovation Humain-Système), we deployed a methodology structured in three phases:

1. Inductive phase Bibliographical analysis, definition of collection hypotheses and alignment of stakeholders on experimental protocols.

2. Deductive phase In vivo data collection using portable eyetracking devices with 25 participants at conventional and multiplexed workstations (Cabin and Hold).

3. Cross analysis Correlation between eye-tracking metrics and actual operational performance to confirm an optimal performance model.

The study provided objective performance indicators and decision-making tools:

• Optimum performance modelling based on the points of attention and inattention of operators.
• Expert vs novice comparison to fine-tune the initial and continuing training processes.
• Ergonomic recommendations the development of work interfaces and the management of shift times to limit monotony.

Unique neuroscientific / business expertise

Human design Group has mobilised a high-calibre multidisciplinary team:

• Dual expertise Mastery of neuroscientific tools (Human Data Science) and in-depth knowledge of the airport security business acquired at the DGAC.
• Trusted third partiesCapacity to objectivise performance indicators in a neutral manner on behalf of ADP.
• Tangible assets : Use of state-of-the-art sensors (portable and remote eye-tracking) adapted to complex environments.